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Evidence Guide: CSCSAS018 - Plan responses to incidents that jeopardise safety and security

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCSAS018 - Plan responses to incidents that jeopardise safety and security

What evidence can you provide to prove your understanding of each of the following citeria?

Determine strategies for agreed resolutions

  1. Gather information on the incident from a range of sources.
  2. Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.
  3. Determine immediate and long-term objectives and assess these against resources and priorities.
  4. Apply a range of communication techniques to make and maintain contact with key people.
  5. Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.
  6. Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.
  7. Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.
Gather information on the incident from a range of sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine immediate and long-term objectives and assess these against resources and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply a range of communication techniques to make and maintain contact with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and negotiate support services

  1. Assess the need for support services in terms of the situational analysis and determined strategies and priorities.
  2. Negotiate resources of support services according to established procedures, protocols and availability.
  3. Provide information on strategies to support services and establish communication protocols and channels.
  4. Delegate roles and responsibilities according to expertise and resources.
Assess the need for support services in terms of the situational analysis and determined strategies and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate resources of support services according to established procedures, protocols and availability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on strategies to support services and establish communication protocols and channels.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegate roles and responsibilities according to expertise and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor plans in incidents

  1. Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.
  2. Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.
  3. Ensure that responses and emergency action give priority to the protection of individuals from harm.
  4. Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.
  5. Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.
  6. Provide accurate and clear reports to the appropriate authority promptly.
  7. Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.
Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that responses and emergency action give priority to the protection of individuals from harm.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate and clear reports to the appropriate authority promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support and leadership to teams

  1. Allocate roles and responsibilities taking into account the skills and contribution of team members.
  2. Provide clear, accurate and relevant information, guidance and support to meet individual needs.
  3. Make positive use of conflict to enhance individual growth and relationships.
  4. Provide immediate feedback on performance in a constructive and developmental way.
  5. Actively encourage team members to provide ideas and feedback.
  6. Take directions and action that maintain safety and protection of team members at all times.
Allocate roles and responsibilities taking into account the skills and contribution of team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear, accurate and relevant information, guidance and support to meet individual needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make positive use of conflict to enhance individual growth and relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide immediate feedback on performance in a constructive and developmental way.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively encourage team members to provide ideas and feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take directions and action that maintain safety and protection of team members at all times.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine strategies for agreed resolutions

  1. Gather information on the incident from a range of sources.
  2. Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.
  3. Determine immediate and long-term objectives and assess these against resources and priorities.
  4. Apply a range of communication techniques to make and maintain contact with key people.
  5. Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.
  6. Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.
  7. Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.
Gather information on the incident from a range of sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine immediate and long-term objectives and assess these against resources and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply a range of communication techniques to make and maintain contact with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and negotiate support services

  1. Assess the need for support services in terms of the situational analysis and determined strategies and priorities.
  2. Negotiate resources of support services according to established procedures, protocols and availability.
  3. Provide information on strategies to support services and establish communication protocols and channels.
  4. Delegate roles and responsibilities according to expertise and resources.
Assess the need for support services in terms of the situational analysis and determined strategies and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate resources of support services according to established procedures, protocols and availability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on strategies to support services and establish communication protocols and channels.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegate roles and responsibilities according to expertise and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor plans in incidents

  1. Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.
  2. Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.
  3. Ensure that responses and emergency action give priority to the protection of individuals from harm.
  4. Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.
  5. Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.
  6. Provide accurate and clear reports to the appropriate authority promptly.
  7. Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.
Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that responses and emergency action give priority to the protection of individuals from harm.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate and clear reports to the appropriate authority promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support and leadership to teams

  1. Allocate roles and responsibilities taking into account the skills and contribution of team members.
  2. Provide clear, accurate and relevant information, guidance and support to meet individual needs.
  3. Make positive use of conflict to enhance individual growth and relationships.
  4. Provide immediate feedback on performance in a constructive and developmental way.
  5. Actively encourage team members to provide ideas and feedback.
  6. Take directions and action that maintain safety and protection of team members at all times.
Allocate roles and responsibilities taking into account the skills and contribution of team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear, accurate and relevant information, guidance and support to meet individual needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make positive use of conflict to enhance individual growth and relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide immediate feedback on performance in a constructive and developmental way.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively encourage team members to provide ideas and feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take directions and action that maintain safety and protection of team members at all times.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Determine strategies for agreed resolutions

1.1 Gather information on the incident from a range of sources.

1.2 Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.

1.3 Determine immediate and long-term objectives and assess these against resources and priorities.

1.4 Apply a range of communication techniques to make and maintain contact with key people.

1.5 Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.

1.6 Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.

1.7 Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.

2. Plan and negotiate support services

2.1 Assess the need for support services in terms of the situational analysis and determined strategies and priorities.

2.2 Negotiate resources of support services according to established procedures, protocols and availability.

2.3 Provide information on strategies to support services and establish communication protocols and channels.

2.4 Delegate roles and responsibilities according to expertise and resources.

3. Monitor plans in incidents

3.1 Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.

3.2 Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.

3.3 Ensure that responses and emergency action give priority to the protection of individuals from harm.

3.4 Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.

3.5 Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.

3.6 Provide accurate and clear reports to the appropriate authority promptly.

3.7 Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.

4. Provide support and leadership to teams

4.1 Allocate roles and responsibilities taking into account the skills and contribution of team members.

4.2 Provide clear, accurate and relevant information, guidance and support to meet individual needs.

4.3 Make positive use of conflict to enhance individual growth and relationships.

4.4 Provide immediate feedback on performance in a constructive and developmental way.

4.5 Actively encourage team members to provide ideas and feedback.

4.6 Take directions and action that maintain safety and protection of team members at all times.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Determine strategies for agreed resolutions

1.1 Gather information on the incident from a range of sources.

1.2 Analyse all aspects of incident to determine degree of hazard, priorities, optional outcomes and appropriate strategies.

1.3 Determine immediate and long-term objectives and assess these against resources and priorities.

1.4 Apply a range of communication techniques to make and maintain contact with key people.

1.5 Provide clear and factual information to enable an honest and realistic assessment of the interests of key people and their positions.

1.6 Develop clear options for resolving the conflict, determine their likely consequences, and analyse the associated benefits and risks.

1.7 Confirm areas of agreement and re-assess points of disagreement to establish a common positive position.

2. Plan and negotiate support services

2.1 Assess the need for support services in terms of the situational analysis and determined strategies and priorities.

2.2 Negotiate resources of support services according to established procedures, protocols and availability.

2.3 Provide information on strategies to support services and establish communication protocols and channels.

2.4 Delegate roles and responsibilities according to expertise and resources.

3. Monitor plans in incidents

3.1 Assess incident for degree of risk and determine response to reduce and remove the impact of the incident, minimise risk, preserve the safety and security of all involved and restore order.

3.2 Take action to prevent the escalation of incident that is appropriate to the circumstances and agreed procedures.

3.3 Ensure that responses and emergency action give priority to the protection of individuals from harm.

3.4 Anticipate individual responses to action and stress, evaluate reactions and allocate support at the level required to minimise risks.

3.5 Ensure that guidelines for force used for the restoration of control and the maintenance of security result in humane and least-restrictive responses.

3.6 Provide accurate and clear reports to the appropriate authority promptly.

3.7 Undertake review, evaluation and analysis of incident and organisational response to it, and report recommendations to the appropriate authority promptly and accurately.

4. Provide support and leadership to teams

4.1 Allocate roles and responsibilities taking into account the skills and contribution of team members.

4.2 Provide clear, accurate and relevant information, guidance and support to meet individual needs.

4.3 Make positive use of conflict to enhance individual growth and relationships.

4.4 Provide immediate feedback on performance in a constructive and developmental way.

4.5 Actively encourage team members to provide ideas and feedback.

4.6 Take directions and action that maintain safety and protection of team members at all times.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

researching and analysing developments in security systems and practices

managing effective outcomes using strategic planning, team leadership and situational analysis

managing and coordinating a complex team of operational and specialist staff

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to control and surveillance, safety and preventing and responding to incidents

organisational management and accountability systems

teamwork principles and strategies

organisation's culture and values and impact on behaviour and response

principles of force and reaction to force

effective communication

organisation’s reporting procedures and practices including environmental and sustainability practices

guidelines for use of equipment and technology

duty of care code of conduct

emergency and response equipment

management principles